When we request personal data from users, we do so to fulfill our obligations under the law, or because it is relevant to a specified purpose. Any information which we do not require, but is provided to us by you anyway, is done so on a voluntary basis.
It is your decision whether to provide us with the non-required information. If you choose not to, you may not be able to make full use of our website or Services.
Information on fraud prevention To be complaint with global industry standards regarding Anti-Money Laundering principles (AML), Know Your Customer requirements (KYC) and Counter Terrorist Financing initiatives (CTF), we may require users to undergo authentication processes for their accounts. This means we must collect formal identification data. Transaction Information
1. We collect and store transactional information on all users and accounts, including membership level, history of user, and other activities. We monitor this data for suspicious activities to prevent fraud and resolve legal processes.
2. We collect personal information when it is provided by you via a number of channels including email, through our website, conversations with our support team via internet or telephone, interactions via social media, or any other dialogue between you and us. As an example, we may require information from you to provide services to you, or to resolve queries or enquiries you make of us.
Collection and Use of Information Collected Automatically
1. We automatically collect and store some data about you when you use our services, such as when you log in and out of your account. Such information may not personally identify you, but may contain data regarding the device you use to access our services such as the device ID, operating software, web browser software and hardware model, as well as your MAC device identifier or Internet Protocol (IP) address.
2. Whenever you log onto our website, our servers collect your IP address to assist with diagnosing problems and optimizing our service level to you.
3. Our website stores cookies on your device to optimize your experience. They allow us to enhance your security by logging your session ID and monitoring you as an individual user. This collective information does not identify you personally but assists with our own analysis of how our website is used.
WHY WE COLLECT THIS INFORMATION
To provide and maintain our services
1. We use the collected data to verify the identity of users and deliver services to them.
2. We use the information stored on your device as cookies to authenticate your device and identity and provide services to you. Because of our legal obligations and software requirements, we cannot provide our services to you without the ability to identify you in this manner.
To protect our users
1. We use the data we store to protect the interests of our users, their accounts, our platform, and our archives.
2. We use cookie and IP data to guard our platform against automated cyber-attacks such as phishing, DDoS and spam attacks.
3. We analyze all financial activities to identify suspicious transactions or behaviors at the earliest opportunity, thus reducing the risk of loss and fraud because of the actions of bad actors.
To comply with legal and regulatory requirements
Our approach to regulatory requirements and government requests is informed by our respect for the security and privacy of the data you provide to us. We do not provide or disclose any information which personally identifies you to any third party unless such a request has been reviewed and approved by our legal team or approved by you.
To measure site performance
1. We constantly review and analyze data to better understand how our platforms and services are used. Review operations are conducted by our operations team continually, and the information is used to improve the performance of our platform and optimize your experience as a user.
2. Our systems activity is constantly monitored to identify and resolve technical problems expediently.
To communicate with you
We use your personal contact information, for example your email address, to interact with you while providing customer support, or to update you on security matters involving transactions and logins to your account. If we were unable to process your personal data in this manner, we would be unable to respond to support requests. All direct communications between you and us are confidential and reviewed for accuracy internally.
2. Unless we specifically state otherwise at the time of collection, the personal data we collect regarding you is used solely for the purpose it is requested for, or for secondary purposes directly related to the primary purpose.
For Direct Marketing
1. If you are a current user of our service, we will contact you only by electronic means (SMS or email) with regard to services related to or similar to those which you previously expressed an interest in.
2. If you are a new user, we will contact you only by electronic means (SMS or email) for marketing purposes only if you have expressly consented to receiving marketing communications. This includes all communication to you regarding advertisement or promotion of any product or service. If you do not wish to receive marketing communications from us, you may at any time use the opt-out link at the bottom of any such communication. This service is provided free of charge.
HOW WE PROTECT USER DATA
1. We make every reasonable effort to ensure the privacy, integrity and security of all personal data transmitted to us, and we constantly review and update our security protocols to consider technological advances.
2. No data transmitted across the internet can ever be guaranteed as 100% secure. However, we take every reasonable precaution to ensure the security of our systems, and the personal data you send to us via our online platforms.
3. All our employees and contractors who provide services on our behalf, or relating to our information systems, are required to respect data confidentiality protocols related to any information held by us.
4. No person or entity can guarantee 100% security of any data transmitted via the internet, nor any internet-based storage method. Because of this, we advise that you take steps personally to protect your own information, and information stored on your devices.
5. If you believe that your personal data - especially account and password information - has been compromised, you should immediately lock your account and contact Love Disciples Connections customer services.
6. Love Disciples Connections does not trade, rent or sell personal identity information regarding its users to any other party. We may share collective demographic data that is not connected to any personal identity data regarding users and visitors with our affiliates, business partners and advertisers for the above outlined purposes.